01 Contact
We aim to reply to substantive requests within a few business days. There is no chatbot, no support portal, no ticket queue — just an email address that a person reads and answers.
02 What to include in your message
A short message is fine. If you're reporting a problem, these details help us diagnose it faster:
- Device model — for example, iPhone 14 Pro or Samsung Galaxy S23.
- Operating system version — for example, iOS 18.2 or Android 14.
- App version — visible on the app's About screen.
- What you did — the sequence of taps that led to the issue.
- What you expected vs. what happened — one or two sentences is enough.
- A screenshot, if you can. Especially helpful for wrong-insignia or missing-rank reports.
03 Common questions
The app won't open, or it crashes on launch.
Try restarting your device once. If the crash persists, uninstall and reinstall the app — this resets its local settings. If it still crashes, please email us with your device model, OS version, and app version so we can reproduce and fix it.
How do I switch between French and Dutch?
Open the app's settings and pick the language you want. The interface, rank names, and descriptions will update immediately.
Does the app need the internet?
No. The app is fully offline. All ranks, insignia images, and descriptive text are bundled inside the app itself. You can turn off Wi-Fi and mobile data entirely — the app will keep working identically. (See our privacy policy for why this matters.)
I found a rank or insignia that looks wrong.
Please tell us. The ranks and insignia are based on public Belgian Armed Forces sources, but sources sometimes diverge and we may have made a call one way or the other. Send us:
- the name of the rank or insignia,
- what you believe the correct version is,
- ideally a link to an authoritative source (an official ABL / Défense document or page).
Corrections ship in the next app update.
Can I use the app on an iPad or a tablet?
Yes. The app runs on iPad (iOS) and on Android tablets — the layout adapts to the larger screen automatically.
How do I delete the app's local data?
The app stores only a few local preferences (language choice, whether you accepted the Terms of Use, and display settings). To clear them:
- iOS: uninstall the app — iOS deletes all associated local data automatically.
- Android: Settings → Apps → ABL Survival Kit → Storage → Clear data. Or uninstall the app entirely.
Is there a cost, or in-app purchases?
The app is free. It contains no in-app purchases, no subscriptions, no ads, and no monetisation of any kind.
Can I suggest a new feature?
Please do. Write to us with a short description of what you'd want and, ideally, the use case behind it — we prioritise changes that make the app more useful to actual users.
04 Response time and languages
We answer support requests within a few business days, usually faster. Support is available in English, French, and Dutch — write in whichever you're most comfortable with.
05 Publisher
- Entity
- XLNTY BV (besloten vennootschap)
- BCE / KBO
- BE0685991720
- Address
- Rue Paul Wemaere 29, 1150 Woluwe-Saint-Pierre, Belgium
- App package
com.xlnty.ablesk- Support
- contact@xlnty.com
- Privacy
- Privacy notice